For inquiries regarding products and delivery, please contact us here.

Please be sure to read the questions at https://heres.jp/pages/faq before contacting us.

[About delivery time]

The delivery times for each order period are listed on the NEWS page.
Please note that we may not be able to provide an exact delivery date.

https://heres.jp/blogs/news

[About aftercare (repairs, maintenance)]

If you wish, Please enter [Repair] at the beginning of your message and contact us via the page at the URL below.

https://heres.jp/pages/after_care

[Customer Service Hours]

Weekdays 9:00 - 18:00

* At the beginning of the message, write [Repair], [Return], [Cancellation], [Delivery], or [Other].
Please enter the following information.
*We will not be able to respond on Saturdays, Sundays, national holidays, or during the New Year holidays.
*If we receive many inquiries or if you need a repair estimate,
It may take some time. Thank you for your understanding.