For inquiries regarding products and delivery, please contact us here.

Please be sure to read the questions at https://heres.jp/pages/faq before contacting us.

[About delivery time]

The delivery times for each order period are listed on the NEWS page.
Please note that we may not be able to provide an exact delivery date.

https://heres.jp/blogs/news

 

[About aftercare (repairs, maintenance)]

If you are interested, please contact us via the URL below.
https://heres.jp/pages/after_care

 

[Customer Service Hours]

Weekdays 9:00 - 18:00

*We will not be able to respond on Saturdays, Sundays, national holidays, or during the New Year holidays.
*If we receive many inquiries or if you need a repair estimate,
It may take some time. Thank you for your understanding.